Privacy Policy

Last updated: 8 August 2026

1. Introduction

A L U Trading LLC (“we”, “us”, “our”) operates the website at www.alutrading.ae. This policy explains what personal information we collect through the website, why we collect it, how we use and protect it, and the choices available to you.

We are committed to handling personal information in a manner consistent with applicable United Arab Emirates law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and with the requirements of any free zone authority applicable to our operations.

2. Information we collect

We collect only the information needed to respond to your enquiry and to operate this website.

2.1 Information you provide

When you complete the Request a Quote form or the Contact form, we collect the details you enter. Depending on the form these may include your name, company name, business email address, telephone or WhatsApp number, country and city, project name, project type, the product or service required, quantity and unit, delivery location, required delivery date, your message, and any file you choose to upload (such as drawings, specifications or BOQ extracts).

2.2 Information collected automatically

Our hosting provider records standard server log information, which may include IP address, browser type, referring page, pages requested and the date and time of the request. If you consent to analytics cookies, we also receive aggregated usage statistics. See our Cookie Policy.

2.3 Information we do not collect

This website does not process payments and does not collect payment card details. We do not knowingly collect personal data from children. We do not ask for and do not require special categories of personal data.

3. Why we use your information

• To respond to your enquiry and prepare a quotation.
• To communicate with you about your project, order or request.
• To provide the products and services you request.
• To maintain business records and to comply with legal and regulatory obligations.
• To operate, secure and improve this website.

We do not sell your personal information. We do not use enquiry details for unrelated marketing without your agreement.

4. Legal basis

We process your information on the basis of your consent (given when you submit a form), the necessity of processing to take steps at your request before entering into a contract or to perform a contract, our legitimate business interests in operating and securing the website, and compliance with applicable legal obligations.

5. Sharing your information

We may share personal information with service providers who support our operations, such as our website hosting provider and our email service provider, in each case only to the extent needed to deliver that service. We may also disclose information where required by law, by a competent UAE authority, or by an order of a court of competent jurisdiction.

Where a service provider processes data outside the United Arab Emirates, we take reasonable steps to satisfy ourselves that appropriate safeguards are in place.

6. Retention

We keep enquiry information for as long as needed to respond to and administer the enquiry, to maintain our business and accounting records, and to meet applicable legal requirements. When it is no longer needed we delete it or securely dispose of it.

7. Security

We apply reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access, including transmission of this website over HTTPS, validation of submitted data, and restriction of access to enquiry records to authorised personnel. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your rights

Subject to applicable UAE law, you may request access to the personal information we hold about you, ask us to correct information that is inaccurate, request deletion of your information, object to or request restriction of certain processing, or withdraw consent you have given. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

9. Third-party links

This website may link to third-party websites and services. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy notices.

10. Changes to this policy

We may update this policy from time to time. The current version is always published on this page with the date it was last updated.

How to contact us

Questions, requests or complaints regarding this document or our handling of personal data may be directed to: